Privacy Policy - Jo Fuller Hair at Home

Website Privacy Policy

Jo Fuller (Hair at Home) will endeavour to ensure the continued functionality, privacy and security of this website and all associated data.

Any information submitted by users of this website, or digitally stored for the purpose of providing a requested service, is considered strictly confidential.

This privacy policy explains the data that may be collected about you by using this website, how it is used and where it is stored or sent, and how to contact Jo Fuller if you would like your data provided to you or deleted.

Who we are

Joanna Fuller, trading as Jo Fuller (Hair at Home) / https://jofuller.co.uk/
Contact me on jo@jofuller.co.uk or 07884 434436

Referred to as “Jo Fuller”, “we”, “us”, “our”, “https://jofuller.co.uk/” or “this website” in this privacy notice.

Legal statements

This website and associated services are not intended for children and we do not knowingly collect data relating to children. We do not request or intentionally collect any sensitive personal data via this website.

This website contains third-party links. Following these links may allow third parties to collect or share data about you, which we have no control over. Please read the associated third party privacy policy.

Personal data submitted to or acquired by Jo Fuller will not be copied, used or shared except as defined within this privacy policy or as is required by law.

Data acquired via the website

The website is built with WordPress.org and hosted in highly secure, professionally managed UK data centres. WordPress core software is GDPR compliant and offers functionality to export or remove a user’s personal data. Various WordPress plugins are used to assist with GDPR compliance.

Read more about WordPress.org & GDPR compliance

User data can be submitted directly via the contact form, which includes a clear ‘consent’ option, and sends the information provided via email to Jo Fuller.

User data can be collected indirectly via plugins and third party functionality used to track visitors and maintain the security of our site, such as to assist with Google Analytics and GDPR compliance and to add reCAPTCHA on the contact form.

No personally identifiable data is acquired or stored during the general use of this website.

Data acquired via visitor tracking

This website uses Google Analytics to track how users arrive at and click through our website; this data is aggregated and anonymised with the use of additional WordPress plugins, which means no personally identifiable data is acquired or stored. A cookie banner plugin delays Google Analytics visitor tracking until ‘consent’ is obtained.

Aggregated data in Google Analytics includes your browser, device, approximate location (City), approximate time (Hour), where you arrived from, how long you visited https://jofuller.co.uk/, and the content viewed and clicked during your visit. We do not use remarketing or targeting tools.

Our contact form uses reCAPTCHA to prevent spam and bot submissions and improve site security. ReCAPTCHA analyses the user’s IP address, submitted field data, and the user’s previous interactions with reCAPTCHA as well as browser information (such as mouse clicks, typing patterns and Google cookies) to determine whether the user is a real person or a “bot”. Only basic aggregated data from reCAPTCHA is shared with Jo Fuller.

Data acquired via website form or email

The contact form offers a clear opt-in and a link to this Privacy Policy. We will not use your personal details for any purpose other than to communicate with you directly to fulfil your request or enquiry.

Your details will not be copied, shared or used for marketing purposes unless you give your explicit consent.

If your enquiry does not result in you becoming a Customer or potential customer within a reasonable timescale, your data will be deleted from Jo Fuller data storage within 60 days. You will be considered a potential customer, or contact with ‘legitimate interest’, for a period of 24 months.

Where your data may be sent or stored

Jo Fuller employs highly secure business class website and email hosting services on infrastructure provided by In-Tuition; servers are based in the UK or currently being migrated to a UK-based data centre (from Ireland) as at 30th June 2021.

Our email service comes with appropriate security and anti-spoofing technology and is accessed by Jo Fuller via webmail (not downloaded to personal devices). Email backups are encrypted and may be stored in the cloud.

The website and email hosting is undergoing migration to Amazon Web Services (UK) in 2021. In-Tuition’s own servers and AWS will run concurrently until the migration is complete. All AWS volumes are encrypted.

The backup systems for our website and email services retain data for a maximum of 45 days.

Read more about In-Tuition’s Privacy Policy.

Jo Fuller works with select professional service providers that may access data from time to time, in WordPress admin, databases and emails, to aid or improve the functionality and security of our website and digital communications. Access is subject to additional privacy agreements and all information is treated as strictly confidential.

Jo Fuller Customers and potential customers

Jo Fuller will retain a digital record of your name, email address and / or phone number, and postal address, to be able to communicate with you and provide services to you. Details of your transactions, if you choose to pay via bank transfer, will be securely stored and retained indefinitely / 7 years for administrative purposes only.

Your name and further details regarding your hair cut and colour and dates of your appointments will not be digitally stored except in email or mobile communications between yourself and Jo Fuller.

All Customer and potential customer details are strictly confidential and will not be copied, shared or used for marketing purposes unless you give your explicit consent.

Your data will be stored as long as it is required to provide requested services or for a duration of legitimate interest (24 months), unless you request its deletion.

We do not generally request nor digitally record or share sensitive personal data. However we do ask you to disclose (verbally) if an allergy or health issue may affect requested services that we provide, to protect your personal health and safety.

Requesting Your Data

Jo Fuller is registered with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk).

ICO Registration Number: TBC
Data Protection Officer: Joanna Fuller

If you would like to request a copy of the personal data that is stored, or have that data corrected or erased, please contact jo@jofuller.co.uk. Your data will be deleted from Jo Fuller data storage within 60 days. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Please also view the Cookie Policy.